Smith Property Management is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Every effort is made to keep this website up and running smoothly. However, Smith Property Management takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
By continuing to use this site you are considered as understanding and agreeing to the contents of this statement.
We strive to ensure the security, integrity and privacy of personal information submitted to our site. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.
However, we will endeavour to take all reasonable steps to protect the personal information you may through our website. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.
Information we collect about you:
In the course of providing our services, we collect personal information in a variety of ways. For example, information is collected when you:
- Make an enquiry about our services
- Visit our web site
- Information provided by you
- Provide personal information directly to us and for a specific purpose.
The information we collect from you depends on what activities you are carrying out on our website, whether you are logged in or not and whether you are making a payment.
- Full name
- Email address
- Telephone number
- Mobile telephone number
- Credit card type *
- Credit card number *
- Credit card expiry date *
*Note: Credit card details are not stored by Smith Property Management. Once the information is transmitted to our servers for processing, we use encryption in the back end to transmit the request to our payment processor to verify the credit card and process the payment.
How we use it:
- To communicate with you on Smith Property Management service related matters
- To provide you with payment and billing history information through our Customer Login
- To pay your service charge
- To check that a credit card is valid
Use of the Information for a Secondary Purpose:
We may sometimes use the personal information we collect for a secondary purpose, that is, for use in a way different from the original reason for collection. We will only do this in the following circumstances:
- Where you have consented,
- Where the secondary purpose is directly related to the primary purpose, and you would reasonably expect us to use or disclose the information in such a way, or
- Where we are permitted or required by law, or it is in the interests of public safety to do so.
If you have ever provided us with an email address, we will be able to associate this email address back to your previous browsing and payment experiences, whether you are logged on or not.
Maintenance of Information:
Information about users that is maintained on our systems is protected using industry standard security measures. However, we cannot guarantee that the information submitted to, maintained on, or transmitted from our systems will be completely secure.
You can reset you password or request your password to be resent to you at the login screen for Customer Login. All information is password-protected so no one should be able to gain access to the information but you. We are required to retain your information for accounting and taxation purposes and third party debt collection.
Information sharing and disclosure:
Smith Property Management is committed to protecting your personal information. We will not disclose your personally identifiable information to third parties without your consent except where:
Smith Property Management is required by law to disclose information to third parties in the event of an emergency.
The service is necessary for the performance of our operations i.e. mail delivery, hosting services, protecting us from fraud, and payment of your account.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Terms and Conditions:
Please also visit our terms and conditions section establishing the use, disclaimers and limitations of liability governing the use of our website. Terms and Conditions
Third party websites:
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.