We see ourselves, first and foremost, as a customer service organisation and customer relationship management plays a key role in ongoing staff training and short and longer-term strategies.
A valuable asset which sets our business apart from our competitors is that our people work ‘with’ us, not ‘for’ us.
Our unique culture comes from our belief that every person who works with Smith Property Management is genuinely valued and we encourage all personnel to grow with the company and extend themselves to reach their full potential.
We look to promote from within, where we can, to ensure that our strong culture is deep-rooted throughout the company.
An element of our success can be attributed to the dedicated staff who have helped us to become a leading property service provider, with a reputation for outstanding service delivery. We recognise these efforts through staff recognition programs for both high performers and committed long-term employees.
Our intelligent property and building management systems drive, manage and support everything our staff and our service partners do.
Our staff have guidance on every task that is undertaken, from answering a call to co-ordinating major project works. This isn’t micro-management, just a framework to ensure every customer benefits from best practice, every time we do something.