info@spm.ie
01 8255423SPM Customer Experience
SPM Customer Experience
We pride ourselves in our consistent and frequent communication with our clients. We believe that “an informed client is a happy client!”
Whilst it is one thing to provide a service, it is another entirely to provide a customer experience. To us this means partnering with technology to enhance the relationships that we build with our current clients and customers. Technology never stops moving and neither do we. On two occasions we have received awards in this area.
Most Innovative Use of Technology
The selection committee was impressed with the overall approach we took from selecting the software through to challenging the software capabilities. We have enabled a field engineering software system, and adapted, enhanced and delivered a product that brings efficiencies to operations, administration and clarity to customers.
Best Service Leader of the Year
The selection committee was impressed with the recognition we received from our customers for our services in areas such as product or service expertise, and advice and on time delivery reporting.
By utilising technology we enhance the customer experience by:
- Offering free access for customers to our online Customer Log In Area
- Make payments online
- Customers can report a maintenance issue through our website
- Customers can log a query on our website
- Customers can request a call back on our website
- Smart Phone adapted website for use on the go
- Regular contact with customers via group emails & newsletters
We also ensure that we never lose that personal touch with our customers. We do this by:
- Every time you contact Smith Property Management you will be put through to the same person i.e. either the Property Manager or Property Administrator assigned to your development
- Customer clinics & evenings
- Community Days support
- Regular site visits